Please read this document carefully before placing an order. We may change these terms from time to time. They were last updated on November 11, 2021, so please review them before making a new purchase.
1. definitions and explanations
1.1 In these Rules:
1.1.1 “Consumer” means a natural person who expresses a desire to purchase, acquire or be able to use goods or services for a purpose other than their economic or professional activity;
1.1.2 “You” means the Consumer or any other person or entity placing an order for the Products;
1.1.3 “We” means the Seller – Rangeful LSEZ SIA, legal address: Cieceres 46A, Liepaja, LV3407, Latvia, company registration number 50203309691; VAT payer number LV50203309691;
1.1.4 “Products” means the products supplied in accordance with these Terms;
1.1.5 “Services” means the services provided in accordance with these Terms;
1.1.6 “Party” means you or us; “Parties” means you and us;
1.1.7 “Electronic” means email or information on our website;
1.1.8 “Written” means a letter, contract, template (including a written template sent by email);
1.2 Approval of the execution of the Order on our behalf will be by electronic means. At your request, we may also confirm the Order in writing.
1.3 These Rules and any other matters relating to the approval of the Order on our behalf constitute a joint agreement between you and us and supersede any previous promises, representations, or agreements.
1.4 We may correct any errors in the sales document, website, order form, price list, order approval, invoice, or any other document without obligation.
1.5 Title headings are for convenience only and shall not affect the interpretation of these Terms. Words in the singular may also mean words in the plural and vice versa.
1.6 These terms and conditions apply to all purchases of products and services when ordered over the internet, by telephone, or by email.
2. warranty
2.1 All the Products you purchase from us that are damaged or not operating in the way they should operate according to the information we provide electronically are covered by warranty:
2.1.1 for consumers resident in the EU: the manufacturer’s warranty, but not less than 24 months from the date of purchase of the Products;
2.1.2 for legal entities residing in the EU: the manufacturer’s warranty, but not less than 12 months from the date of delivery of the Products;
2.1.3 for consumers and legal persons not resident in the EU: the manufacturer’s warranty, but not less than 12 months from the date of delivery of the Products.
2.2 Under the warranty referred to in paragraph 2.1, we may, at our discretion, repair the damaged Products or replace the damaged Products or refund you the value of the damaged Products.
2.3 The warranty terms set out in paragraph 2.1 do not apply to damage caused by improper use of the Product and/or by your negligence or by an accident that occurred while the Products were in your use, such as:
2.3.1 the Product has damage to warranty seals or serial numbers;
2.3.2 the Product was not used for its intended purpose and was not operated in the manner specified in the instructions for the use of the Products;
2.3.3 broken structures, improper handling of the Product, foreign objects, including insects, in the Product or other marks indicating improper operation of the Product;
2.3.4 the damage occurred due to the non-conformity of the power supply voltage with the standards specified by the manufacturer, due to rapid temperature changes, and due to other domestic and external factors such as smoke, dust, moisture, shocks;
2.3.5 the Product shows unqualified repair marks;
2.3.6 natural depreciation of the elements;
2.3.7 the Product has used non-standard supply units, accessories, and spare parts not certified by the manufacturer for use with the specified Product, and if this has resulted in damage to this Product;
2.3.8 the Buyer has used the Product for commercial or professional purposes (if the Product in question is not intended for such purposes);
2.3.9 the damage has occurred due to improper transportation of the Product if you have received the Product yourself from our warehouse without using our courier service.
2.4 If you return the Products in accordance with the terms in paragraph 2, we will pay the cost of delivering the Products to be replaced to you. We will not be responsible for delivery costs if you cannot return the Products in accordance with these rules.
2.5 We will provide the Services you have purchased from us with the utmost care and effort.
2.6 If the Services do not comply with paragraph 2.5 or what we electronically promise for those Services, we will remedy the non-compliance in question or provide the Services to you again or refund the value of the Service or the value of a proportionate part of the Service.
2.7 To exercise your right to the warranty referred to in paragraph 2.1, please do the following:
a. Please complete the RMA form (a form for returning substandard or damaged items) and enclose it with the Products you wish to return;
b. Please determine the lowest price for a trackable postal service to return the Products to the following address: Rangeful LSEZ SIA, Satiksmes 6, Liepaja, LV3401, Latvia;
c. please get in touch with us via email sales@rangeful.com to confirm eligible shipping costs (in some cases, we may decide to assign our shipping label);
d. Please send the Products to the following address: Rangeful LSEZ SIA, Satiksmes 6, Liepaja, LV3401, Latvia;
2.8. if you return the Products without fulfilling all conditions, we are entitled to charge an amount not exceeding the direct costs of replacing the Products.
3. limitation of liability
3.1 We accept no responsibility for:
3.1.1 Damage arising in connection with the supply of the Products and/or the Services or their use by you which either party cannot reasonably foresee;
3.1.2 Damages not related to any infringement on our behalf;
3.1.3 commercial or industrial loss.
3.2 Our liability does not exceed the value of the Products and services claimed.
3.3 We accept no responsibility for damage to health caused by the actions of our agents or sub-contractors.
3.4 We accept no responsibility for the accuracy of any data or information you provide to us via our website, by telephone, or electronically.
3.5 You are responsible for maintaining the confidentiality of your personal profile username and password on our website, and we will assume that your username and password are confidential and known only to you. Your order number, which we will send to you electronically, is unique.
3.6 You are responsible for maintaining the confidentiality of your order number. Your order number will enable us to identify you and your specific order when contacting our customer service.
4. price
4.1 The price for the Products and/or the Services will be set out in the Order Confirmation. The cost of delivery (if you choose our delivery service), VAT (relevant rate), and packaging are included in the proforma invoice and must be paid by you. If the VAT rate changes, we will change the VAT rate you have to pay accordingly. All bank charges incurred must be borne by you and paid in full. The order will not be dispatched until full payment for the order has been received.
5. payment
5.1 All payments must be made by MasterCard, Visa payment cards, or via PayPal or bank transfer.
5.2 You must pay for the Products and Services before they are dispatched unless the parties have agreed otherwise electronically or in writing.
5.3 If you fail to make payment within the period specified in the advance invoice, we shall be entitled to suspend future deliveries and/or suspend the performance of the order until payment has been made.
6. supply
6.1 We do our best to keep the information on our website up to date, but information about the availability of Products in stock may change and affect the delivery of Products to you. If you have placed an order for Products that are not available in stock in a timely manner, we will notify you and send you the Products as soon as they become available in stock again.
6.2 We will dispatch the Products within 1-2 working days of receipt of payment unless additional requests have been made or non-standard documentation has been requested.
6.3 We will deliver the Products to the address you have provided when completing the order.
6.3.1 We prepare the export documents for customs according to the legislation of the sender’s country.
6.3.2 You prepare the import documents for customs in accordance with the legislation of the recipient’s country and bear all costs associated with the import.
6.4 The delivery date when the order is executed is an approximate date, and we are not responsible for any damages that may occur if you do not receive the Product on the specified date.
6.5 If you have any questions about the delivery of the Products or if you have not received the Products, please get in touch with us by email at sales@rangeful.com or by phone at +371 25444666.
6.6 The delivery price is indicated on our website when the order is executed and depends on the place of delivery, the weight of the shipment, and the chosen delivery method.
7. risks and property rights
7.1 The risk of damage to the Products shall pass to you at the time of receipt of the Products, provided that our courier service makes the delivery.
7.2 Title to the Products shall pass to you when we receive payment (cleared funds) for the full amount of the Products.
8. damage or loss during transport
8.1 We undertake to replace, free of charge, Products that have been damaged or lost during transit if our courier service has carried out the transit. If goods are delivered with obvious damage in transit, please claim this incident as soon as possible to the delivery agent and contact us immediately. Failure to make a complaint or contact us will have no consequences for your legal claims and their enforcement, particularly your warranty rights. However, they will help us to enforce our own claims against the carrier or the transport insurance.
9. specification
9.1 If we include sketches, photographs, illustrations, specifications, operating data, sizes, and other information in advertising material, the website, or other documents, we assume that these are correct. However, you must not treat them as a description of the Products and/or Services or as our representations, and we cannot guarantee their accuracy.
9.2 You must review all specifications and descriptions of the Products and/or Services before placing your order. You acknowledge and agree that we may change the specifications and descriptions of the Products and/or Services at any time prior to delivery. We will not be responsible for any loss resulting from such changes. We will do our best to notify you of these types of changes as soon as possible or upon receipt of notice of the changes made (depending on the circumstances).
10. electronic execution of the shipment accompanying documents
10.1 When courier services are used, all documents accompanying the consignment (invoices, delivery notes) will be produced electronically. The documents will only be issued in writing upon request or if necessary for the delivery of the Products.
10.2 When an order is executed, a proforma invoice is automatically generated based on the selected Product, the specified delivery address, and the selected carrier supporting the delivery of the shipment. The proforma invoice is sent to the email address specified when we executed the order. A proforma invoice is valid for 6 days. After 6 days, we will cancel a proforma invoice and an unpaid order.
10.3 After the Product is shipped, we send the commercial invoice, the file with the serial numbers of the shipped Products (if available for the Product), and the transport document, which ensures the shipment’s tracking on the carrier’s website to the e-mail address provided. The commercial invoice is approved electronically by our employee and is valid without signature and stamp. The information on the carrier’s website about the order’s delivery serves as proof of the transaction.
10.4 If errors are found during the execution of the electronic documents accompanying the shipment, the Buyer is obliged to report them in writing within five working days by e-mail: sales@rangeful.com.
10.5 For registered users, all electronic documents are available in their private accounts.
11. your right to terminate the contract
11.1 The terms and conditions set out in paragraph 11 only apply to consumers.
11.2 You have the right to refuse Products and/or services purchased under a distance contract within a period of 30 days from the date of receipt without giving any reason.
11.3 The exercise of the right of withdrawal will expire after 30 days from the date you took possession of the Product or a third party nominated by you as beneficiary took possession of the Product.
11.4 We will refund the Product value to you within 3 working days of receiving the Product back in our warehouse. The refund of the Product value will be made via your original payment method. It may take longer if you paid by non-SEPA bank transfer. More detailed information about the amount of the refund can be found in paragraph 11.9.
11.5 To exercise your right of withdrawal, please complete the withdrawal form and send it to sales@rangeful.com.
DOWNLOAD THE RIGHT OF WITHDRAWAL FORM
11.6 You must return the Products to us without undue delay but no later than 14 days after sending your notice of cancellation.
11.7 In order to exercise your right of withdrawal, you may use the Product to the extent necessary to verify the condition, characteristics, and performance of the Product. You must retain the original appearance, seals, and protective film of the Product and the packaging in its original and undamaged form. You must not use the fixings included in the set, allowing scratches and other signs of deterioration. If the returned Product shows signs of depreciation (scratches, damages), some components, spare parts, instructions, or protective films are missing, we are entitled to deduct up to 30% of the Product value.
11.8 If you exercise your right of withdrawal after the delivery of the Products, please pack the Products securely in the original packaging and send them to the address Rangeful LSEZ SIA, Satiksmes 6, Liepaja, LV3401, Latvia. We will cover the cost of returning the item. We will send you the prepaid shipping label for your item.
11.9 If you return the Products to us under the conditions of the right of withdrawal mentioned in paragraph 11, we will refund you the Products and the delivery value. If you have used a delivery method other than the standard and cheapest delivery method offered, we will not be obliged to reimburse you for the additional delivery costs. Please also note that you will be responsible for the direct cost of returning the Products.
11.10 If you cancel the order before it leaves our warehouse, the total amount paid will be refunded to you within 3 working days using your original payment method. It may take longer if you paid by non-SEPA bank transfer.
12. delay or default
12.1 We will not be responsible for any delay or failure to perform any obligation if it is caused by force majeure such as natural disasters, explosions, floods, fires or accidents, wars, riots, insurrections, strikes, any form of government intervention, action or inaction by third parties, or if we are unable to perform our obligations because you provide us with incorrect information about your address or fail to notify us of any changes to your address.
13. assignment
13.1 The conditions set out in clause 13 only apply to legal persons entitled to a deferment of payment.
13.2 If you fail to meet your payment obligations, we may assign the right to claim to the assignee.
13.3 Together with the right of claim, information about you and our mutual obligations will be transferred to the assignee. The information about you will be included as information about the legal entity and the natural persons who are personally responsible within the scope of our cooperation.
14. general provisions
14.1 All intellectual property in the Products or the Services (including, without limitation, all information, documentation, and/or materials developed in connection with the Products and the Services) is owned in full by us. Nothing in these Rules or in addition to the Special Rules gives you any rights, patents, copyrights, database rights, trade secrets, trademarks (registered or unregistered), or other rights or licenses in the Products or the Services.
14.2 These Rules are governed by the laws of the Republic of Latvia, and you may take procedural action concerning the Products or the Services in the courts of the Republic of Latvia.
14.3 We make no representations or warranties concerning the Products or the Services, nor shall we be liable for any loss or expense incurred by you or any third party if you or any third party act in accordance with any information disclosed to you through the use of the Products or the Services according to this Agreement.
14.4 Any views or opinions expressed by any of our employees at the time of providing the Products or the Services (or otherwise) shall not be deemed to be our views or opinions, and we shall not be responsible for any loss or expense arising from such views or opinions.
14.5 If you have any questions or complaints about the Products or the Services, please contact us by email: sales@rangeful.com or telephone at +371 25444666 (Customer Services). We will investigate your complaint within 1 working day and provide you with a full response within 3 working days.